- Context: Clients ranged across finance, education, healthcare, non-profit, and sales organizations, each with distinct workflows and user needs.
- Problem: Organizations needed flexible systems that aligned with real-world processes, improved visibility, and reduced manual work.
- Approach: Owned end-to-end solution planning, requirements discovery, and delivery. Acted as the primary bridge between clients and development teams, prioritizing scope, managing timelines, and contributing directly to development when needed.
- Outcomes: Successfully planned and delivered 10+ custom software solutions. Established long-term client relationships through reliable delivery, resulting in ongoing maintenance work and repeat engagements.
-
Selected professional experience highlighting ownership of complex systems, cross-functional delivery, and measurable operational impact.
TRAILGUIDE DIGITAL - Product & Technical Project Management
Led the planning and delivery of custom software systems for clients across multiple industries, owning requirements discovery, solution design, and delivery.
- Context: Worked across both a Manufacturing Leadership Development Program and a Plant Engineering Manager role during the startup and operation of a new facility.
- Problem: Required tight coordination of teams, contractors, and timelines to support plant startup while maintaining efficient and reliable operations.
- Approach: Led internal and external teams to execute critical projects, managed maintenance and contractor budgets, and drove process improvements focused on uptime and efficiency.
- Outcomes: Supported the successful startup of a new plant, oversaw $600K+ in contractor spend, increased operator availability by 28%, and implemented over $120K in annual cost savings.
NIAGARA BOTTLING - Engineering & Operations Leadership
Managed engineering, maintenance, and continuous improvement initiatives in a high-throughput manufacturing environment.